Home Office Phone Service

Home Office Associations Jim Blasingame Small Business Advocate The American Small Business AssociationFCC's National Association For The Self-Employed National Federation of Independent Business

Your Home Office Phone Solution

Customers often form their first impression of a company by how their call is handled. If you run a business from home, it's even more critical for you to dispel customers immediate concerns about your size, longevity or even your integrity!

WorkEasy gives home-based businesses the ability to present a larger, more established corporate image. By presenting your company in a professional, customer minded manner, customers gain a sense of confidence that allows them to base their purchasing decision upon the issues which are truly important - not upon how big you are, how many people work for you or how long you've been in business! After all, every business started out as a small business, all you need is a chance to prove yourself. WorkEasy gives you a running start!

While you can set WorkEasy up to handle calls any way you want, home-based businesses usually utilize a company greeting and voice menu with a couple of Departments to present a larger, more corporate image. Here is just one example of how WorkEasy can be configured to handle your company's calls.

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Sample Application

Click to Hear Demo

"Thank you for calling Handy Home Technology - providing the latest in custom home automation solutions. Please visit us on the web at www.example.url. If you know the extension of the person you wish to reach you may enter it at any time.

To listen to information about our custom home automation
products press 1,
To speak with a Sales representative press 2,
For Customer Service press 3,
Or you may press 0 or stay on the line for assistance."

Click here to see a diagram of the above application.

Features Utilized:
• Base Package ($19.95)
• Virtual Assistant ($10.00 includes 1 Extension w/ Follow-me)
• Auto Attendant/Voice Menu ($10.00 includes first 3 menu options)

Total price for above sample configuration: only $39.95/month plus usage

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What Happens Next?

In the above application, if the caller presses 1 to listen to information about your services WorkEasy will play your InfoBox message and then automatically return them to your menu afterwards so they can make another selection. If they press option 2 or 3 for Sales or Services respectively, WorkEasy will route the call through to you and announce which Department they selected so you know how to answer. See below for a detailed example.

What do I hear when a call rings through to me?

When you answer a call from WorkEasy, the system greets you and announces the call, "WorkEasy call for," (name of the Department selected), from (city and state call is from). WorkEasy then gives you several call screening options. Of course, you may make your selection at any time during the recording. For example:

Click to Hear Demo

"WorkEasy call for Sales from Phoenix Arizona.
  To accept the call press 1,
  To send it to voicemail press 2,
  To have the caller continue to hold press 3,
  or press star to hear the callers phone number."

What does the caller hear during this time?

As soon as your caller makes their selection they hear a pleasant recording saying "One moment please," and then they listen to a professional music on hold program.

Other Important Home Office Questions and Answers

• What happens if someone else in my household answers - like a child?

• Where do all of the Departments route if it's just me?

• Can I give some callers my direct Extension?

• What happens if I don't answer a call?

• Can I control when calls ring through?